Beyond the Grape, Pensacola

I have never been treated so terribly than this place treated me not even 5 minutes after walking in the door. We were greeted by the owner and I had told him that we paid for 2 tickets for a class and asked how it worked. I also stated that I had tried calling and left a voicemail but didn’t get any response back. The owners eyes were blood shot red and was slurring as if intoxicated or something. Immediately he starts screaming and raising his voice saying that he is the owner of the business and pretty much denying everything that I’m saying. So I ask the owner if he could please lower his voice and stop yelling and if I could just get a refund. He states that I never paid for anything and tells us to get out. I showed him my bank statement and still denies us and tells us to get out. The owner was so violent that my bf asked me to walk out of the store and let him talk to the owner. After my bf talked to him for another 20 minutes the owner finally says fine I’ll give you your refund now get out and walks to the back of the store. I definitely will not be going back to that store and I really hope that business doesn’t run that way all the time.

Usually really great service from the owner but today I walked in to a young guy. Asked for a mango slushy and he said “honey look at the menu it’s peach”. I didn’t realize the menu change as for awhile it’s always been mango to then he responded “ I don’t know I just make them girl”. Just got my smoothie and left. Will go when the owner is there but not with his new employee. Gotta be careful who you hire.