Urban Air Trampoline Park, Overland Park

My daughter went party there over the weekend. It was amazing! The hosts were super helpful and very sweet. My food came out on time and the hosts were attentive to all the kids wanting more slices of pizza. I will absolutely Have my daughters party here next month! The park was super clean and all the kids left super happy! 10000/10. Would highly recommend

Never have I been so disappointed in customer service and taking care of your clients! We decide to do a very last minute birthday celebration for my 10-year-old at urban air. We were doing it the next day, so I did get on line to look and see if I could book a party, however that day was not an option. I did not have an opportunity to call, so I just decided that I would just go up and buy everybody passes and just do my own thing. I paid for the most expensive platinum passes for all of the kids, along with socks for all of them, along with pizza from the café. I did, however, bring cupcakes to serve for dessert for the kids and my daughter to blow out candles. When the staff found out that I had cupcakes, I was told that I would not be able to serve them or have to pay a nominal fee, which was $50. I hardly say $50 is a nominal fee just to serve cupcakes! However, if I would’ve basically bought the same things and gone through the party avenue, I would’ve been able to serve said cupcakes . We’ve actually had the membership for my kids, paid well over $300 this particular day for my daughter and her friends to have a fun time, but instead left extremely disappointed with a sad kid. I also spent a good chunk of the time discussing this matter with the manager, which meant being taken away from the kids when they were present together at the table and also missing being able to take a group photo because of the timing. Yes, there are rules in place for a reason, but there are times that you actually do the right thing to take care of your good customers. Not for this company!!!!!!