Barneys New York, Las Vegas

Had the best experience today here, very much thanks to Gina! She was very warm and welcoming, which helped us feel comfortable in a new environment! I don't think I've ever been to a Barney's before now that I think about it. She took us on a tour of the Replica fragrance collection and it really was fun, informative, and it made me feel like I could see myself owning a fancy perfume. We left to catch lunch, but later came back and unfortunately Gina was gone. However I did end up buying the Flower Market by Replica and even though they were out of it at the store another attendant gave me free samples and mailed it to my home. I've never purchased a fragrance this expensive or sophisticated and I give thanks to Gina for making me feel so confident and comfortable! I had such a great experience and I'm so happy about my purchase! Very friendly staff and a totally welcoming environment, even for a semi broke college educator like me who was nervous to touch anything because I can't afford it, haha! Even my boyfriend bought himself a fragrance by Replica and it makes him smell like the Oregon forest which I'm definitely planning on enjoying! So glad we stopped by!

So I had a barney's gift card and it turns out that there was fraud and that someone? (maybe who knows) had used my card so I had a balance of $0. The staff were helpful but they couldn't do anything about it so they called the manager, Jack I believe was his name. I must tell you Jack is the worst possible human being I have met in retail. He looked pissed the entire time and he didn't even greet me. The first thing he told me was to move out from the cashier section (Which I was invited inside by the staff to look at the computer). He than proceeded to tell me that I have to contact the New York store (remember we are in NEVADA) to resolve the card problem (how? the card is with me, so I should fly all the way to New York?). So I asked him if they can help me call the New York office and he said no he will not. He was an absolute jerk the whole time and almost ruined my Las Vegas experience. Will never shop at Barneys anymore (I used to shop a lot here hence the gift card) Would give 0 stars if possible. Go to the Neiman Marcus store on the same street, service is 100x better.