GemsNY, New York City
Our reputation is built on our 30-day return policy & 1-yr manufacturing warranty on jewelry (please see http://www.gemsny.com/aboutus/ for terms and conditions). All of our gems are 100% natural - we do not carry lab created or synthetic gemstones - most stones are certified by distinguished gemstone laboratories.Add GemsNY to your New York City travel itinerary, and discover new vacation ideas by using our New York City tour itinerary maker .
Located in the heart of New York's jewelry district, GemsNY is the online extension of our 25+ year old wholesale gemstones business, specializing in selling loose stones to retail jewelers around the world. GemsNY.com enables us to reach end-customers without the costly overhead of traditional retailers, allowing us to sell to you while maintaining our wholesale prices, which are dramatically lower than those of retail jewelers. See for yourself - in addition to quoting our price, our site shows you the retail value our stones appraise for, so you can see what you are saving by going direct.
Unlike other websites, we own the entire inventory of color gemstones you see on our site. If you don't see what you are looking for on our site, please give us a call - it's extremely rare that we don't have what a client is looking for.
I came to GemsNY with my girlfriend to look at some custom options from Poconos, PA. We met with Ernie who was the most caring guy you could meet. He wasn't pushy or overbearing and didn't make me fee... more »
I had a wonderful experience with GemsNY in obtaining a sapphire for my engagement ring. I had already found a designer for the setting, but needed to find the perfect stone. GemsNY attracted me becau... more »
Very fun experience. Tons of beautiful gems to browse. I went with a lavender sapphire untreated in a three stone setting. It's beautiful!!! Great quality and craftsmanship. She said YES! Thanks GemsNY
On February 11, 2019, I purchased a blue, sapphire engagement ring from GemsNY. I was planning on proposing in April 2019. Thirty-four (34) days from purchase, my girlfriend sat me down and expressed to me that she would like to be part of the engagement ring, purchase process. I agreed and asked her what type center stone she might be interested in wearing. Unknowing of my purchase, she informed me that she would like a diamond ring. When I asked her if she would be interested in other types of gems, she politely declined and said that she wishes to have a diamond. She expressed her absolute distaste for “other” gemstones as ‘engagement’ rings. I immediately contacted Ernie on the phone and explained my situation. He responded that the company would accept a return for a hefty 25% restocking fee! My $6,200 ring would net me a $1,550 loss, for returning it 4 days after the 30 day return policy. That would be a great windfall for them! Alternatively, I was informed that I could exchange the ring. I found a much more expensive diamond ring and setting, which I know my girlfriend would love. She gave me some pictures for ideas. I happily called Ernie back only to be told that I cannot exchange my gem for a diamond. This is baffling to me, as they would have made an even more fantastic deal, in less than two months! Again, the diamond costs much more than the blue sapphire! I do not expect a 100% refund. I completely understand that I was past the 30 day window, by four days. What I am astonished with is the 25% restocking fee. I feel that I am being taken advantage of because of my situation. Ernie did eventually come back with a 20% offer, for restocking, but that is still a $1,240 loss. As far as I can ascertain, the gem is as ordered. The perceived quality is good. The customer response time is also acceptable. However, GemsNY’s overall customer service is sorely lacking. Their lack of willingness to work with me on an exchange, leads me to rate them two stars.
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