Brooks Brothers, New York City

3.7
Founded in 1818, Brooks Brothers has been a destination for classic American clothing for nearly two hundred years. For generations of men, women, and children, Brooks Brothers is a way of life.
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Brooks Brothers Reviews
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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.0
39 reviews
Google
4.0
TripAdvisor
  • Ugh. What a disaster this company has become. Their new BrooksGate line is pathetic - looks and feels cheap. A lifelong customer. Not anymore  more »
  • We went to the store on Sixth Avenue. Upon entering, we encountered a very rude and unpleasant sales woman. She said that she would help us but soon abandoned us for a client who was buying a suit. (w...  more »
Google
  • The customer service at this Brooks Brothers store is the worst that my family and I have ever experienced at a Brooks Brothers. The employees are very inattentive and spread thin (zero attention even if you’re buying a tuxedo). In particular, certain employees (including one named Emmy) are incredibly rude and feel entitled to namecall and berate customers in tense situations, which is never appropriate. Would recommend going to a different location. Be prepare to spend quite a bit of time (minimum of 1/2 hour) at the store if you need any help from store staff.
  • Defiantly the crown jewel of all Brooks Brothers retailers. Store is large and carries most of their product line with an extensive selection of suits and custom menswear. Staff is very professional and has the customers interest at heart. Would defiantly recommend this store for anyone who enjoys BB and appreciates the absolute best in clothing.
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