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Spa Aquamoon Reviews
celà fait '4 mois que j'attends un remboursement. on commence par tripadvisor puisque plus personne ne répond à mes mails alors que j'avais eu un accord. on verre s'il faut que je passe par un dépôt d... more »It's been 4 months that I'm expecting a refund. We start by tripadvisor since nobody answers my emails while I had an agreement. we drink if I have to by filing a complaint and all other social networks...
Tout cela avait pourtant si bien commencé, il faut reconnaître que les prestations du centre Aquamoon sont de qualité, malheureusement le service client n'est pas du tout au niveau et je souhaite d'av... more »All this started yet so well, we must recognize that downtown Aquamoon benefits are quality, unfortunately customer service is quite at the level and wish to advance a large dose of courage to all those who wish to be repay a gift... Here are my adventures... Following the closure of the centre (initially provisional "Reopening in September"), I made a request for a refund of a voucher (€140) for my friend. We explain by phone to make the request to the Directorate by email. I'm starting so naively, I think at the beginning be a client approach simple and legitimate request for refund of a voucher... A first Exchange of emails or I am offered everything first to extend the validity of the voucher. No, I want to be repaid... the Center is closed, my friend wishes to enjoy fast enough. They say OK for the refund, I send my gift and my RIB and... wait I wait 4 weeks and raise 5 times by email and nothing. No responses to emails, no phone calls. NADA. I call the Aquamoon standard which is closed so I fall on the answering machine, which is of no help. "' We should re - open in September". I tell myself that I'm screwed... I send a mail with AR to see if this still resulted. And nothing, the defendant is returned to me but no answers. Here I'm thinking that I lost 140... Rummaging on the Internet Aquamoon site (I mean rummage because on the homepage of the Web site ben there...), I finally found another number well hidden at the bottom (there where no one will ever look) to "legal notice and information ticks"AQUAMOON Administrative Service 15, boulevard Malesherbes 75008 Paris such: + 33 (0) 1 42 60 77 70 Second Round, I call and miracle... I fall on the standard administration of Aquamoon! I explained my situation, I leave my details and I am told that we will get back to me. I get two days later an email offering me to extend the validity of the gift voucher. I explain that this does not interest me insofar as the Center is still closed and my friend want to take advantage of the provision. It confirms to me so a refund, I refer my gift voucher, invoice and my RIB telling me it's good this time. Several reminders email from me, 4 calls to the standard and no one is available to answer me and still no refund. Does two and a half months I did my initial request, and meanwhile the reopening of the Center is more planned in September, but the end of the year 2017. Here it doesn't look good... But this did not count on my determination to don't give up especially when you have reason (thanks MOM and special dedication so I) Last Round (it's the most interesting part), I make a statement to the registry of the Court! Free procedure for disputes less than € 4000. I is my little folder, e-mail exchange, mail with AR and I can take it to the District Court. And... (suspense) MIRACLE, the next week I get a refund on my account! Isn't that crazy? Then for the form... no word of apology from the direction... No, no, I've come really far in seizing justice (but it was the most effective). These are my adventures. So to all the people who are waiting to be reimbursed, you know what awaits you! With all my affection, you management Aquamoon ;) Camille ;)
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Duration: 2h 30min
Duration: 1h 30min
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