Allo velo Reviews
Que dire quand on s'est fait arnaqué? Vers qui se retourner? Ils m'ont loué un vélo soit disant neuf qui s'est avéré être pourri. J'ai crevé en partant du magasin. En changeant la chambre à air j'ai v... more »What can we say when you've been ripped off? Who to turn to? They rented me a so-called new bike that turned out to be rotten. I died when I left the store. When changing the air chamber I saw the condition of the tire (which we do not take the time to look carefully during the rental) it was worn up to the rope, full of holes. A few minutes later, it was the derail that broke, the chain jumped and the speeds passed from one to the other. Can't ride! I should have been alerted because at the store to remove the bike, booked by internet, there must have been an anti-theft included in the price, but they did not give me any. There must also have been a bottle, but for hygiene reasons I was not allowed either. So why say on their website that the antivole and the gourd are understood??? By bringing back the bike, no excuse, no compensation, nothing! Loving as a prison door, they even try to make me feel guilty. Really a dirty state of mind. Flee!!!
Un magasin de vélo qui pourrait ressembler à un autre... or il suffit de franchir la porte et là vous êtes accueillis par des passionnés, toujours prêts à vous satisfaire. Or leur qualité ne s’arrête ... more »A bike shop that might look like another... now just walk through the door and there you are greeted by enthusiasts, always ready to satisfy you. But their quality does not stop there, they have a SAV seen nowhere else!!! Victim of a road accident less than an hour after my purchase at home, the Allo Vélo team was on the care of me throughout my 5-day stay in the hospital. They took care of the repatriation of my bike to Alsace, he who emerged unscathed from this accident (not even a taunt!!!) Bravo Allo Bike! Real pros and men close to their clients.
The only reviews I've ever written have been for businesses I love, but this shop unfortunately merits a huge THUMBS DOWN. As a long-time expat, I am familiar with "French customer service," but I have never encountered such a hateful, dishonest, aggressive salesperson in my whole life. I was sold a used bike with a missing part and waited literally 4 months for the owner to do as he had promised and replace the part. Not only did I never get the part nor the €50 he begrudgingly promised me as compensation but I was also verbally ATTACKED on multiple occasions and told it was all my fault. AVOID this truly unhappy person at all costs. ps I have nothing but good things to say about the bike itself and the other staff there.
A great place to rent bikes in Paris! Great service. Were very helpful in setting us all up, including the kids with the perfect bikes! They also offered to pick up the bikes from the hotel. Very friendly and helpful!
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Duration: 2h 30min
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